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Phil Fersht

HfS Research
Phil Fersht is Founder and CEO of leading global analyst authority, HfS Research. He is an acclaimed author, analyst and visionary in Global Business Services, the Digital Transformation of enterprise operations and talent development strategies. He is also author and creator of the most widely-read blog in the global services industry, entitled “Horses for Sources” and now entering its eighth year with over a million visits per year across the globe. He was named "Analyst of the Year 2011” by the Institute of Industry Analyst Relations (IIAR), winning the premier analyst award for a second successive year - the most coveted global award for industry analysts in technology and services industry. Over the past 18 years, Fersht has lived and worked extensively in Europe, North America and Asia, where he has advised on hundreds of operations strategy, outsourcing, and global business services engagements. At HfS, he directs and contributes to the firm’s research, advisory and global knowledge community, which today totals over 150,000 professionals and is served by a global analyst team across North America, Europe and Asia/Pacific. During his career, Phil Fersht has worked at Gartner Inc (AMR Research), directing the firm’s BPO and IT Services practices and served as market leader for Deloitte Consulting’s BPO Advisory Services, where he led numerous outsourcing and offshoring advisory engagements with Fortune 500 enterprises. He also worked for outsourcing consultancy Everest Group, where established the company’s BPO research practice. Phil began his career at IT analyst IDC where worked in the firm's European, US and Asia/Pacific operations.