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Thursday, February 12


Session IX A: Igniting Customer Connections
The ubiquitous social media till now and emerging Internet of Things ensures that companies can collect data on consumer preferences on a continuous basis but how do you create a strong customer connection that will last in this ephemeral digital environment? What differentiates digital marketing “leaders” from the “also rans” and ignite a long lasting profitable relationship.

avatar for Samir Dhir

Samir Dhir

Executive Vice President, Chief Delivery Officer & Head - India Operations, Virtusa
Samir heads the India operations for Virtusa and is a Board member of Virtusa Consulting Services. He is also a key member of NASSCOM’s IT Services Council which has been initiated to sustain and grow global leadership in IT. Samir has close to 20 years of experience in the global... Read More →

avatar for Justin Erbacci

Justin Erbacci

Vice President Customer Experience & Technology, Star Alliance Services GmbH
Justin rejoined Star Alliance in January 2010. He is responsible for the development and maintenance of products and services that provide a more efficient and seamless travel experience for customers traveling on different Star carriers across the Star network. This includes all... Read More →
avatar for Andy Frawley

Andy Frawley

Chief Executive Officer, Epsilon
Andy Frawley is Chief Executive Officer of Epsilon, a global leader in creating connections between people and brands. In his role, Frawley is responsible for all sales, account management and delivery across Epsilon. He has 30 years of operating experience, including 25 years at... Read More →

Thursday February 12, 2015 11:45am - 12:30pm
Grand Ballroom I


Session IX B: The Digital Transformation Symphony: When IT and Business Play in Sync
IT-business relationship in most organizations is often fractious rather than harmonious. Business teams often find the IT department’s high costs and long implementation timelines unacceptable. In addition, IT leaders are faulted for not speaking the language of business. How can you redesign the IT department to unlock digital innovation; How can you create strong digital platforms?

avatar for Bhaskar Ghosh

Bhaskar Ghosh

Group Chief Executive, Accenture
Bhaskar Ghosh is group chief executive—Accenture Technology Delivery with overall responsibility for Accenture’s global delivery capability in technology, and for advancing delivery innovation and productivity through the use of intelligent tooling and other automation. In addition... Read More →

avatar for Catherine Doran

Catherine Doran

Chief Information Officer, Royal Mail
Royal Mail is a 499 year old business that is part of the fabric of UK society and was successfully privatised in October 2013. As such, the company is undergoing a significant transformation and underpinning the significant change is an equally large IT transformation being led... Read More →
avatar for Giri Durbhakula

Giri Durbhakula

Vice President & CIO, National Pen
Giri Durbhakula is an experienced Technology Executive, with expertise in many industries such as Retail, Manufacturing, High-Tech, CPG, and Financial Services. Giri is Vice President and CIO for National Pen, a B2B Retailer/Manufacturer specializing in promotional products, operating... Read More →

Thursday February 12, 2015 11:45am - 12:30pm
Grand Ballroom II


Session IX C: Incubating Disruption
Today, accumulated resources, established brand and industry experience are not enough to guarantee continue success to incumbent firms. Innovation is at the heart of building a strategy to win. So how do companies break off the inertia, stay agile and act fast? The session will explore how firms proactively incubate innovation, disrupt business models and what are the best practices in industries to incorporate this as part of company's culture

avatar for Sushma Rajagopalan

Sushma Rajagopalan

MD & CEO, ITC Infotech
Sushma Rajagopalan is Managing Director and Chief Executive Officer, ITC Infotech. She is also the Director on the Board of ITC Infotech (USA) Inc. and ITC Infotech Ltd., UK. With over 28 years of experience, Sushma has held senior positions at various companies including CMC, Citicorp... Read More →

avatar for Paul Coby

Paul Coby

John Lewis, IT Director
Paul Coby is responsible for John Lewis Division's IT including applications development and support including johnlewis.com, which with its wide range and clear navigation now accounts for about one fifth of John Lewis revenue. John Lewis has led the development of multi-channel... Read More →
avatar for Jeremy King

Jeremy King

SVP & CTO, WalmartLabs
As Senior Vice President and Chief Technology Officer of Global e-Commerce at Walmart, Jeremy has been on the forefront of cloud computing and brings over 20 years of experience to his position. Jeremy’s focus has been on highly available and scalable web technologies, engineering... Read More →
avatar for Manish Prakash

Manish Prakash

President, Airtel Business
Mr. Manish Prakash is the Director for Airtel Business in India since January 2014. In his role, Mr. Prakash is responsible for overall leadership for the Airtel’s Business-to-business (B2B) in India formulation and execution of consolidation and growth strategies, lead product... Read More →
avatar for Mritunjay Singh

Mritunjay Singh

COO, Persistent Systems
Mritunjay Singh (Munjay) is the Executive Director & Chief Operating Officer for Persistent Systems. He brings over 20 years of operations experience at startups and large companies in India and abroad in the Financial Service and Insurance, Retail and Manufacturing industries. Munjay... Read More →

Thursday February 12, 2015 11:45am - 12:50pm
Grand Ballroom III


Session X A: Financial Institutions of the Future: Digital, Virtual and Omnipresent
The growing incorporation of IT and digital in the financial services industry is transforming customer interaction, service delivery and operational frameworks. What are the new technology developments that are likely to be relevant to the financial services industry? How will the financial services industry integrate these developments going forward? What will be the role of social media and mobile media applications in this regard?

avatar for KK Natarajan

KK Natarajan

Co-founder, CEO & Managing Director, Mindtree
Krishnakumar (KK) has over 30 years of IT industry expertise and is a respected authority in the global IT sector. KK has played key roles in Mindtree, including setting up the US operations, driving expansion in Europe, Asia Pacific and transforming Mindtree’s IT services business... Read More →

avatar for Peter Jacobs

Peter Jacobs

Peter Jacobs graduated (2001) and PhD (2005, cum laude) at the Delft University of Technology at the Systems Engineering Department. This is the intersection between econometrics and software engineering. In 2005 he starts working as strategy consultant at McKinsey & Company. In this... Read More →
avatar for Rahul Samant

Rahul Samant

Chief Digital Officer & Head - Global Application Development &Management (ADM), AIG
Rahul Samant has been working within the IT industry for over 25 years. He joined AIG in 2012 as the Head of Global Application Development Management and in December of 2014 was named the company’s Chief Digital Officer. His team is responsible for internal and external-facing... Read More →

Thursday February 12, 2015 12:30pm - 1:15pm
Grand Ballroom I


Session X B: Good, Bad, Ugly: The World in 2020
How do you visualize the digital world of 2020? Which are the top 5 technologies likely to be game changers? What will be their impact on the global economy? Which technologies are past their peak and are likely to recede? What factors will threaten digital economy growth? What will the future of cyber-attacks look like? Which sectors are likely to be impacted most by cyber threats?

avatar for Pramod Bhasin

Pramod Bhasin

Founder, Genpact
Pramod founded Genpact - formerly GE Capital International Services, in 1997 and was the President & CEO of Genpact till June 2011 and is currently the Vice Chairman. He is considered the founder and pioneer of the Business Process Management industry in India. Prior to Genpact, Pramod... Read More →

avatar for Dane Anderson

Dane Anderson

Vice President - Research Director & Region Manager Serving CIOs, Forrester
Dane serves CIOs and leads an Asia Pacific team that guides business technology professionals across various roles including Sourcing & Vendor Management, Application Development & Delivery, Security & Risk Management, Infrastructure & Operations, and Enterprise Architecture. Dane... Read More →
avatar for John Keppel

John Keppel

Partner & President, North Europe & CMO, ISG
John is a proven executive leader in strategic consulting and advisory services. As a Partner and President, he sits on the ISG Executive Board and leads ISG North Europe. John's ten years at ISG have included extensive strategic, transaction and post transaction experience with many... Read More →
avatar for Chip Wagner

Chip Wagner

CEO, Alsbridge
Chip Wagner, CEO of Alsbridge, has 30 years of business experience including 25 years of professional services, IT outsourcing, and business process outsourcing experience. He has worked with 100s of companies in a variety of industries and countries; with direct involvement in over... Read More →

Thursday February 12, 2015 12:30pm - 1:15pm
Grand Ballroom II


Session XI A: Thriving in a World of Big Data
The consumer world of 2020 will look radically different from today’s. Most devices—televisions, cars, watches, toys, light bulbs, and home appliances—will be digital. Consumers will increasingly access and control their connected products remotely, using personal devices. Massive streams of complex, fast-moving “big data” from these devices will be stored as personal profiles in the cloud. How can companies leverage this massive data bank to their advantage? What are the key success factors needed to thrive?

avatar for NV Tiger Tyagarajan

NV Tiger Tyagarajan

President and CEO, Genpact
Based in New York, Tiger is credited as one of the industry leaders who pioneered a new global business model and transformed a division of GE (formerly GE Capital International Services) into Genpact, a leading business process management and technology services company with $2.1... Read More →


Bunty Bohra

CEO, Goldman Sachs
avatar for Manish Chaudhary

Manish Chaudhary

Managing Director, Pitney Bowes Software India
Manish works as Managing Director for Pitney Bowes Software (India) and Vice President, Solutions Development for PB World Wide Engineering. Pitney Bowes is a 90-year old Fortune 500 firm, which provides software, hardware and services that integrate physical and digital communications... Read More →

Thursday February 12, 2015 2:15pm - 3:00pm
Grand Ballroom I


Session XI B: Rewiring the Customer Experience Digitally
The importance of customer experience for organizations cannot be understated. Some studies have indicated that organizations can lose as much as 20% of their revenues due to poor customer experience. So, given the importance of the customer experience, are organizations doing enough to create a compelling experience for their customers in the digital domain? How can organizations master the new rules that will help them drive lasting customer engagement in a digital world?

avatar for Phil Fersht

Phil Fersht

CEO, HfS Research
Phil Fersht is Founder and CEO of leading global analyst authority, HfS Research. He is an acclaimed author, analyst and visionary in Global Business Services, the Digital Transformation of enterprise operations and talent development strategies. He is also author and creator of the... Read More →

avatar for Rohit Kapoor

Rohit Kapoor

Vice Chairman & CEO, EXL
Rohit Kapoor is the Vice Chairman and CEO of EXL. He co-founded the company in 1999 and since then has held various roles including CFO and President and Chief Operating Officer. Rohit has helped create a business model that is high growth, futuristic, sustainable and built on the... Read More →


Chairman & Managing Director, LiquidHub India Private Limited
Sean Narayanan is Chief Business Officer and Partner at LiquidHub. Sean is also on the board of LiquidHub India and is Chairman & Managing Director of LiquidHub India. LiquidHub is focused on fuelling digital transformation to solve unique business challenges through technology, for... Read More →

Thursday February 12, 2015 2:15pm - 3:00pm
Grand Ballroom II


Session XI C: The Future of Cloud
The cloud environment today is at a nascent stage and is likely to witness substantial development over the next few years. Going forward what is the cloud environment expected to look like? Will there be more specialisation from the current Iaas, Paas, and Saas? What will the data center of 2020 look like? Are there likely to be any disruptions in the cloud computing space over the next 5 years which could radically change the way it operates today

avatar for Bharat Shyam

Bharat Shyam

Co- Founder, SilkCloud
Bharat is the co-founder of SilkCloud: a venture funded cloud eCommerce platform for enterprises. He led the development from scratch of Microsoft's global platform for commerce and subscriptions for online services including XBOX Live, Office Live, MSN, and Hotmail. He was General... Read More →
avatar for Irving Tan

Irving Tan

President (Asia-Pacific and Japan), Cisco
Irving Tan is President for Asia-Pacific and Japan, responsible for developing Ciscos strategy and driving business growth across the region.'Prior to this role, Irving was Vice-President for ASEAN and before that, the country manager for Cisco in Singapore and Brunei. Irving brings... Read More →

Thursday February 12, 2015 2:15pm - 3:00pm
Grand Ballroom III
Friday, February 13


Session XIX A: Technology Enabling Governance: What are the key building blocks?
India has embarked on massive initiatives to connect the country and provide citizen services. At the same time, the Make in India initiative aims to bring global IT hardware and software majors to innovate in India. This session showcases how the government is thinking about this and how can the industry partner in this.

avatar for Ajay Kumar

Ajay Kumar

Joint Secretary, Department of Information Technology, Ministry of Telecom and IT
Dr. Ajay Kumar is the Joint Secretary in the Department of Information Technology, Ministry of Telecom and IT, Government of India. Prior to this, he served for almost three decades in the state government of Kerala, where he steered the industrial and technological initiatives of... Read More →
avatar for Aruna Sunderarajan

Aruna Sunderarajan

Addl. Secretary & Administrator, Department of Telecommunications
Ms Sundararajan is one of the most senior civil servants of the Indian Administrative Service (IAS) from the Kerala cadre and is currently heading the USO Fund that aims to build the broadband fibre across the country . She has over three decades of experience in a variety of leadership... Read More →

Friday February 13, 2015 11:50am - 12:50pm
Grand Ballroom I


Session XIX B: The Indian CIO agenda: What’s keeping them Awake!
What are the top 3 priorities for CIO's in India today? What are the types of challenges they face today? Which are top 3 technology trends that will impact their organization? Will the SMAC stack be an important lever for growth? Is there a large divergence between the priorities and challenges of global CIOs and their Indian counterparts?

avatar for Manish Choksi

Manish Choksi

President – Home Improvement, Supply Chain & IT, Asian Paints Limited
He joined Asian Paints in 1992 and has held various post across Sales, Engineering, Marketing in the Decorative and Industrial paint businesses and was till recently the Chief – Corporate Strategy & CIO and was responsible for corporate planning and information technology. As Chief... Read More →
avatar for Anil Jaggia

Anil Jaggia

A graduate from IIM, Ahmedabad and an engineer from IIT, Kanpur; Mr. Anil Jaggia has strong credentials and brings with him 23 years of rich experience across a wide spectrum of financial services. Post merger of Centurion Bank of Punjab with HDFC Bank in May 2008, Mr. Jaggia has... Read More →
avatar for Rajesh Singh

Rajesh Singh

CIO& EVP, Ford Direct
Rajesh is the CIO at Ford Direct, a joint venture between Ford Motor Company and Ford franchise dealers, Singh oversees an IT department of professionals and 50+ technology providers and vendors. He is responsible for application development and management, product developments, technology... Read More →

Friday February 13, 2015 11:50am - 12:50pm
Grand Ballroom II


Session XIX C: Decoding the Hyper Connected Consumer
The hyper- connected world is today’s reality. Today’s consumers are asking companies to engage with them directly, and on a personal level. Companies err if they don’t integrate digital strategy into their overall strategic plan. Understanding trends in mobile, media, cloud is critical to embracing the hyper- connected era. Each of these trends offers significant opportunities as well as obstacles. This session will focus on the challenges and solutions to these trends and specify strategies that companies need to focus on to be future ready!

avatar for R Ray Wang

R Ray Wang

Principal Analyst, Founder and Chairman, Constellation Research, Inc
R "Ray" Wang is a Principal Analyst, Founder, and Chairman of Constellation Research, Inc, an independent research and advisory firm focused on disruptive and emerging technologies. He's also the author of the popular enterprise software blog "A Software Insider’s Point of View... Read More →

avatar for Rajjat Barjatya

Rajjat Barjatya

Managing Director & CEO, Rajshri Entertainment Private Limited
Rajjat A Barjatya is Managing Director & CEO of Rajshri Entertainment Private Limited, India's leading digital entertainment studio. Part of the 67 year old Rajshri group, one of India's oldest, largest and most successful film and TV studios, Rajshri Entertainment produces, aggregates... Read More →
avatar for Harish Bijoor

Harish Bijoor

CEO, Harish Bijoor Inc
Harish Bijoor is a brand-expert & CEO, Harish Bijoor Consults Inc., a private-label consulting practice that operates in the realm of brand and business strategy. The company has a presence in the markets of India, Hong Kong, London, Dubai and Istanbul. Harish is a public speaker... Read More →

Friday February 13, 2015 11:50am - 12:50pm
Grand Ballroom III