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Thursday, February 12 • 11:45am - 12:30pm
Session IX A: Igniting Customer Connections

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The ubiquitous social media till now and emerging Internet of Things ensures that companies can collect data on consumer preferences on a continuous basis but how do you create a strong customer connection that will last in this ephemeral digital environment? What differentiates digital marketing “leaders” from the “also rans” and ignite a long lasting profitable relationship.

avatar for Samir Dhir

Samir Dhir

Executive Vice President, Chief Delivery Officer & Head - India Operations, Virtusa
Samir heads the India operations for Virtusa and is a Board member of Virtusa Consulting Services. He is also a key member of NASSCOM’s IT Services Council which has been initiated to sustain and grow global leadership in IT. Samir has close to 20 years of experience in the global... Read More →

avatar for Justin Erbacci

Justin Erbacci

Vice President Customer Experience & Technology, Star Alliance Services GmbH
Justin rejoined Star Alliance in January 2010. He is responsible for the development and maintenance of products and services that provide a more efficient and seamless travel experience for customers traveling on different Star carriers across the Star network. This includes all... Read More →
avatar for Andy Frawley

Andy Frawley

Chief Executive Officer, Epsilon
Andy Frawley is Chief Executive Officer of Epsilon, a global leader in creating connections between people and brands. In his role, Frawley is responsible for all sales, account management and delivery across Epsilon. He has 30 years of operating experience, including 25 years at... Read More →

Thursday February 12, 2015 11:45am - 12:30pm PST
Grand Ballroom I

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