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Wednesday, February 11 • 3:45pm - 4:45pm
Session IV C: Digital Business Transformation: How Firms Should Embrace Disruption FULL

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You know that becoming a digital business is urgent. But, heads-down over journey maps and capability audits, many firms still miss the big picture: Polishing up your existing digital channels and plans won't be enough to battle against digital disruptors and competitors. You must master both digital customer experience and operational excellence. Most firms can't do this alone. They'll have to connect digital resources inside and outside of the company and leverage networks of partners to compete. Join Dane Anderson as he shares Forrester's insights to digital business transformation and set the path for your journey to digital mastery.
- How far along are firms in their mastery of digital customer experience and operations?
- What role do digital ecosystems play in your digital business transformation?
- How are innovative companies leveraging internal and external partners to bring new value to customers?

avatar for Sameer Arora

Sameer Arora

Vice President & Head Digital One, Syntel
Sameer has spent 20+ years in consulting and management roles in business strategy, marketing and technology. His industry experience spans services, natural resources and manufacturing across USA, Middle East and Asia. He joined Syntel in 2006 and was Global Head – Marketing... Read More →

avatar for Dane Anderson

Dane Anderson

Vice President - Research Director & Region Manager Serving CIOs, Forrester
Dane serves CIOs and leads an Asia Pacific team that guides business technology professionals across various roles including Sourcing & Vendor Management, Application Development & Delivery, Security & Risk Management, Infrastructure & Operations, and Enterprise Architecture. Dane... Read More →

Wednesday February 11, 2015 3:45pm - 4:45pm PST
Grand Salon

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