NILF 2015

We’ve thrived on new innovations and disruptions for the last five decades, from mainframes to Client/Servers to ERP to web-based architectures to cloud computing. The only difference, today, is the pace of change and innovation is considerably more aggressive – digital technologies such as mobility, analytics and social are generating new business value when legacy business processes are dragged into a digital business environment, while new developments in robotic automation platforms are making it much easier to create fluid workflows for operations to become more efficient. On top of that, add the possibilities of artificial intelligence, cognitive applications and advanced data science, and you have a maelstrom of immense change and new complexity challenging the status quo of corporate systems and processes. Looking at this next evolution of value, it is coming from technology-driven “As-a-Service” advances that directly enhance employee, partner and consumer effectiveness.

This emergence of As-a-Service represents the most disruptive series of impacts to the traditional services industry that we have seen – and those legacy service providers and enterprises still thinking this is a passing fad… it may already be too late.

HfS Research's President and CEO, Phil Fersht, will discuss how the emerging As-a-Service Economy is changing how we run our businesses and our professional lives – and how India's ambitious services providers can get ahead to be effective “Brokers of Capability” in the new order of business.